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Soul Thread Help

Find how-to guides for each feature, with images and links, plus frequently asked questions, all in one place.

v1 · Sep 26, 2026, 9:54 PM

Soul Thread is a service where you can chat with AI characters, explore story worlds, and create your own content. This guide is designed to help new users quickly understand the main features.

Quick Start

  1. Choose the content you want to start with from Characters or Story Worlds.
  2. Open the item you like and check the introduction, maturity level, tags, and start button.
  3. Start the conversation, and you can return to it later from your Library or Continue section.
Soul Thread Logo
Soul Thread Logo

Features at a Glance

1. Finding Characters and Starting Conversations

Browse public characters and start chatting with ones that match your preferences right away.

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Example of Finding Characters and Starting Conversations
Example of Finding Characters and Starting Conversations
  • Use the search bar at the top to find characters by name, tag, or vibe.
  • Check out the character’s profile page for introductions, images, and the "Start Chat" button.
  • Log in to continue your chat history and preference settings.

2. Story World

Provides a storytelling experience with a world setting, NPCs, and scenes, rather than just a conversation with a single character.

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Story World Example
Story World Example
  • You can choose a Story World based on genre, mood, and starting situation.
  • Your choices and conversations during the story will influence the next scenes.
  • You can resume any Story World you’ve already started from the "Continue" section.

3. Chat Rooms and Group Conversations

Continue relationships and events in rooms where multiple characters or users come together.

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  • From the room list, you can create a new conversation or return to an existing room.
  • Manage invitations, participants, and character additions through the menu inside the room.
  • The context of each room is separate from regular character conversations.

4. Library and Bookmarks

Collect your favorite characters, stories, and creations to revisit them later.

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  • Use the save button on the detail page to add items to your library.
  • Easily navigate between recently viewed items and saved items.
  • It's a good idea to store content you want to revisit in your library first.

5. Creator Tools

A collection of tools for creating and converting creative works such as web novels, webtoons, and videos.

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Creator Tools Example
Creator Tools Example
  • Use draft generation, manuscript editing, and image-based conversion workflows.
  • Completed tasks can be reviewed again through notifications and archives.
  • Review the content and make necessary edits before publishing the final output.

6. Points and Model Tiers

Check the Sol required for conversations and generation features, model selection, and payment status.

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  • Check your current balance in the Sol amount displayed in the header.
  • Model tiers affect response quality, length, and cost.
  • Payment and subscription details can be viewed on the Points screen.

7. Safety, Reporting, and Inquiries

You can report problematic content and get help with account, payment, and safety-related issues.

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  • If you notice an issue in a conversation or content, use the report button.
  • In emergency situations, prioritize local emergency contacts over service help.
  • For account and payment inquiries, you can email help@thesoulthread.com.

Frequently Asked Questions

What should I do first?

Choose a character you like from the character list or select a genre in the Story World to get started. If you log in, you can use Continue and Library features.

Are conversations saved?

Logged-in users' conversations are saved for continuation and quality improvement. Deletion, reporting, and personal information-related items follow the settings and customer center guidelines.

How do I use images or videos?

You can generate, attach, and preview images in the creation tools and some character/story screens. Help documents allow you to include Markdown images and video links.

Where can I check my points?

Check your Sol balance in the header or on the Points page. Deduction methods may vary depending on the model tier and generation features.

What should I do if I find problematic content?

Use the report feature on the content screen or inform us via the customer center email. The operators will review the report and take necessary actions.

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Video Guide

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